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Terms and Conditions

Effective Date: April 22, 2026

Company: Pure Flow Plumbing

Service Area: York County (SC), Mecklenburg County (NC), Gaston County (NC), and Cleveland County (NC)

Governing Law: State of South Carolina

1. Professional Estimates & Straightforward Pricing

Pure Flow Plumbing provides residential and commercial plumbing solutions with a focus on transparency.

  • No-Cost Estimates: We provide free estimates to allow customers to plan their projects.
  • Price Guarantee: The price quoted before work begins is the price charged. We do not add unexpected fees or surcharges once a quote has been accepted for a specific scope of work.
  • Site Verification: Estimates provided via phone, email, orhttps://pureflowplumbing.com/ are preliminary. A final, binding quote is provided only after an on-site evaluation by our technicians.

2. SMS & Mobile Messaging Consent

By contacting us at (803) 965-0004 or via our website, you expressly consent to receive SMS messages for:

  • Appointment Logistics: On-time arrival alerts, technician ETAs, and scheduling reminders.
  • Emergency Dispatch: 24/7 real-time updates for urgent leaks, sewer backups, or pump failures.
  • Service Quality: Follow-up satisfaction checks and maintenance reminders for water filtration or heater systems.
  • Opt-Out: Reply STOP to cancel. Standard message and data rates apply.

3. Licensing, Insurance & Professional Standards

Pure Flow Plumbing is fully licensed and insured to perform work in both North Carolina and South Carolina. Our technicians bring over 30 years of combined experience to every job, ensuring all work—including gas lines and well pumps—is completed to professional and local code standards.

4. Punctuality & Scheduling

We value your time and prioritize realistic scheduling. However, Pure Flow Plumbing is not liable for delays caused by:

  • Heavy regional traffic across the Charlotte metro or I-77 corridor.
  • Extreme weather conditions affecting outdoor sewer or water line repairs.
  • Emergency service diversions required to mitigate immediate property flooding or safety hazards.

5. Advice & Information Disclaimer

Information on our website regarding water filtration, drain maintenance, or water heater signs is for general educational purposes. It is not a substitute for a professional on-site diagnosis. Pure Flow Plumbing is not liable for DIY attempts made by the client based on digital content.

6. Limitation of Liability

To the extent permitted by law, our liability is limited to the total amount paid for the service rendered. We are not responsible for pre-existing conditions or failures in aged plumbing systems discovered during routine repair or installation.